The booking will be considered confirmed once payment has been processed.
Confirmed bookings are refundable until 24h before the start of the tour. After that bookings are not refunded unless force majeure prevents the guest from participating. The guest may be required to prove force majeure. Examples include but are not limited to sudden illness, travel restrictions imposed after the booking of the tour and closed roads. The guest must inform Experience Abisko about a force majeure event as soon as they discover the situation. If Experience Abisko has not been informed of a force majeure event in a timely manner before the start of the tour the guest will not be refunded.
Should Experience Abisko not be able to provide the tour you have booked for any reason like severe weather conditions, broken vehicles or illness you may choose to reschedule, do an alternative tour or receive a full refund.
If the minimum number of guests for a tour is not reached the tour may be canceled. The guests will be offered to reschedule or to receive a full refund if the tour is cancelled for this reason. Any guest may purchase extra spots if they wish to do the tour without the minimum number of guests.
The minimum numbers are:
Aurora BBQ: 3 adults
Fjord Sightseeing: 2 adults
Fjord Fishing: 2 guests
Ice Fishing: 2 adults
Aurora chasing by car: 2 adults
Snowmobiling, daytime and Aurora: 2 adults in sled or 1 snowmobile
If a tour gets canceled because the minimum number has not been reached the guests will be informed no less than 6h prior to the start of the tour.
Experience Abisko may send information about changes to tours via the E-mail provided during booking. Experience Abisko may also attempt to contact customers via any provided phone number if we need to give you information about your tour. It is the guests responsibility to ensure they are able to receive communications. Experience Abisko is not responsible for issues or losses that may occur from the guest not receiving sent out information.
Experience Abisko is not responsible for losses due to currency exchange rates, bank fees and similar in case of refunds.
If the guest does not show up to the meeting point within 10 minutes of the starting time the tour will start without them. Guests who miss their tour will not be refunded.
Experience Abisko reserves the rights to change the starting time of the tours if the conditions require. If the time is changed by more than 1 hour the guest may cancel the booking for a full refund.
The guide may at their discretion exclude guests from tours without a refund if they endanger or threaten the guide, other guests or themselves or if they act in a way that significantly disturbs other guests or disrupt the normal operations of the tour.
The Guide may not exclude the guest from a tour in a manner that puts their health or safety at risk.
Pets are not allowed on any of our tours.
The exact duration of tours may vary due to external factors like weather conditions and the Aurora. If you have an exact time you need to be back you need to inform us prior to the start of the tour. Experience Abisko is not responsible for delays caused by external factors.
If a guest intentionally or by recklessness destroy or damage equipment or vehicles they will be required to pay for repairs or replacements.
Experience Abisko can only guarantee the guests safety as long as they follow the guides instructions.
Anyone under the age of 15 is considered a child. Children must be accompanied by an adult at least 18 years old, the adult is responsible for the safety of the child and that the child follows the other therms and conditions. 15-17 year olds may join tour by themselves but are not allowed to be responsible for children.
A guest must be at least 15 years old to ride on a snowmobile and 18 years old to drive a snowmobile.
Driving a snowmobile while under the influence of drugs or alcohol is strictly prohibited. The guide may at their discretion prevent anyone they reasonably believe to be under the influence of alcohol or drugs from operating a snowmobile. A guest that is prevented from driving due to intoxication will not be provided a refund, they will however if possible be offered a place in the sled on the same tour.
The guide may prevent any guest from operating a snowmobile if they deem it necessary to protect the guest, others, the property of others, the snowmobile itself or the local environment from harm or if the guest acts in a reckless manner. Any guest prevented from driving due to safety concerns will not be refunded.
If a guest damages a snowmobile due to improper handling of the machine they are liable for damages. Further the guest may be prevented from further driving if they damage the snowmobile to the point where the guide deems it unsafe to drive. A guest that damages a snowmobile and is prevented from further driving will not be entitled to a refund.
We do not recommend that children under the age of 3 join the Fjord sightseeing and photography tour since it takes several hours and if the child causes a significant disturbance for the other guests there might be significant extra costs involved for the parent if you must be excluded from the tour and requires alternate transportation back to Abisko.
If you wish to bring children for the Aurora BBQ, any snowmobile tour or ice fishing be extra mindful of their clothing and bring heat pads if it's really cold, children lose body heat a lot faster than adults.
On snowmobiling trips children may be prevented from joining the tour if the guide deems is inappropriate for the current conditions.
